Joe is a very very nice man. He is approachable, friendly and dedicated to his team. Joe has given us much advise over the past few years while working at Falaise and at Bexhill Leisure Centre. Joe encorouges us to try new equipment and progress our training each time we see him. Recently Joe took the time to explain how a new exercise would help us and adapted it to take into account previous injuries. Joe always speaks, even when he is training himself in his own time, nothings is too much trouble - that is rare these days! We believe Joe is an asset to the company and we hope he is rewarded for all is efforts, not just towards us, but to all members he supports. Well done Joe, your a star!!

IAPS Swimming Finals involving nearly 900 swimmers and over 2000 spectators. Set up started at 10.00 pm and left the centre at 11.30pm. Started again at 07.00 next day and finished at 8.30pm. Nothing was to hard, difficult or anything else for the team at K2. From tables, chairs, bottles of water needed all over the place. They just got on and did it quietly and efficiently. I was in awe and more than appreciative. Thanks you made what could be a hellish experience a complete breeze.

I would like to nominate Sue because every contact I have with her is nothing but a pleasure and having spent 12 years in customer service and seeing the standard of service provided in general in the market it is easy to spot someone that is exceptional and Sue is. Having recently had difficulty running my club which has been running for 6 years she has been a great support in trying to find solutions to not just keep it running but also help it's growth and even though I still need to close down due to health reasons she has made it a great experience and I will have no hesitation about contacting her when I am able to return. She has been brilliant and is more than deserved of recognition.

I have had personal training with Matt for a few months and have attended his Saturday morning running group, as well as his new group which just started up a few weeks ago on a Monday evening. His commitment to running and PT is fantastic and keeps motivational levels high, not only for me but the entire running community he has developed. I have now lost over a stone and wish to continue my gradual weight loss and keep it off. Running used to be a burden but now I love it, thanks to Matt!!

I wanted to say a big well done to Michael who works in the café. Michael dealt with a very difficult and demanding customer in a very calm and polite manner.

Karen really quickly responded to an e-mail that I sent requesting records for my childrens' attendance at the Triangle's holiday club as I had been asked to provide proof of my costs for a random HMRC audit. I sent an e-mail on the morning of Monday 20th May at around 9.30 and by 15.40 Karen had found the records and printed out receipts for me to collect from the front desk that evening. I really appreciate the speed of her response as I can't keep the tax man waiting. Thanks to Karen

i run a regular booking 6 a side lge at k2 every thursday and thankfully from time to time i have to avail myself of using their first aiders.the other thurs we had a really bad clash of heads and the worst nose bleed ihave seen-dan stoner arrived at pitchside and took calm and full control of the situation-the player was feeling faint and very shakyand the blood wouldnt stop-dan sorted out the mess put the player at ease and was a credit to your staff-i didnt fancy having to sort out the blood-both the player and myself commend him for his attitude,and knowledge of what he was doing

I went to bexhill leisure pool for my grandaughters birthday party on sunday the 12th of may. It was a really enjoyable day and i felt that richard especially needed a mention as he went the extra mile for all of the children invited. Abig thank you and much appreciation needs to be given to him Iris x

We held a Badminton England play off match on 21st April 2013 at the Dolphin. We had 20 matches to play in a limited time. The help Matt gave us was pivotal in the smooth running of the event. He swept the courts, moved furniture and could not have been more accommodating in helping us ready the hall. It contributed in making our visitors who had travelled all the way from Cheshire feel comfortable. Many thanks Matt

When I had my son's party on 20/4/2013 at the triangle. The duty manager helped me when the details of the booking were not as I thought. He allowed the children to go on the flumes thus saving the day - thank you

During April Claudie has been helping a customer with coaching tips on their swimming style and how they can improve it. The customer was doing the Swimathon and was concerned they would not manage the 200 lengths. Claudie would help and encourage the customer and he confirmed that his completion of the task was down to her support. He raised £1000 for Marie Curie by doing the Swimathon.

Always helpful and willing to sort things out.

During the Comic Relief open day, Kirsty was extremely helpful with everything that was going on. She was a pleasure to see, and made everyone feel comfortable. Falaise should be happy to have her on board.

For going above and beyond to help me with my enquiries (hire of ballroom)

i have to nominate leanne and mona they have been so motivating and encouraging .. both friendly and warm and when im low g ive me a lift and listen .. today i was stressed and fed up they both encouraged me to look on bright side and chin up.. i felt so much better then had good uplifiting workout .. next young tony for new programme again good strong team member

Extremely good customer service, promptly and enthusiastically sorted out the perfect group and time for my son's swimming lessons.

excellent customer service

She is freindly cheerful and gives great customer sevice very polite a nice person

Very helpful, nothing was too much trouble finding out.

She is freindly cheerful and gives great customer sevice very polite a nice person

I've been with The Dolphin Leisure Centre for over 4 years now, and John has always helped me, every step of my journey. I recently had a review of my fitness regime and again, John has given me wonderful advice with my health conditions in mind. I have Fibromyalgia, Hyper-mobile joints and other health conditions that affect my abilities to exercise. John listened to my concerns and experiences and showed me exercises tailored to my conditions. He showed me every step of each exercise, and if something was too hard for me, he showed me how to change it up to make it more comfortable for me. That kind of one to one customer service is priceless for me as my conditions are long term, and I need the help now whilst I can exercise. I now feel really motivated to get back into the gym and I'm really going to enjoy these new exercises :-)

A friendly, welcoming, motivating and encouraging instructor. Mel is always keen to gain knowledge of the new fitness techniques that are out there and often enough her classes are months ahead of the current trends. She always strives to get the most out of all her class participants no matter what fitness level or age they are. Mel is an excellent instructor and doesn't realise how good she is at her job, I have never been fitter!

Hayley has helped me enormously. I already achieved my first goal with her help (to climb the 3rd highest volcano in the world) & she is about to embark on assisting me with my next goal (to run a half marathon - I don't even run!). Hayley's real strength though is that she goes above & beyond, checking up on me through Fitness Pal, emails & texts. In addition, it s clear to me that Hayley loves her work & is energetic in keeping herself informed as to new ideas & current thinking (both with regard to exercise & nutrition). Moreover, Hayley accommodates my difficult working life by being as adaptable & flexible as possible. I cannot commend her enough.

I would like to nominate Kathy and her team at the Hassocks sports centre. They always greet you by name and are always willing to go the extra mile to help. I've often seen Kathy in the gym coming up with different challenges and motivating everyone. She is a star! Kathy and the team create a really friendly atmosphere which is often lacking in other gyms so I'd like them to be recognised and rewarded for this.

This young man worked so hard in both Aqua Rehab classes and Aqua Deep on Thursday. These are not easy classes to take but he made them interesting and fun.