Executive Customer Contact Exchange:

Driving & Capitalising on a 360� View of the Customer: Knowledge - Service - Performance - Profit

The Executive Customer Contact Exchange is an invitation-only Director's forum tailored for those driving strategic growth across regional and global contact centres. The unique Exchange format provides Contact Centre, Customer Service, Customer Experience, CRM & Customer Strategy Executives with the opportunity to tackle key challenges in an open and frank discussion forum.

The 10th annual event will be hosted in conjunction with The WOW! Awards to provide participating organisations with chance to reward and incentivise their staff, achieve reduced turnover rates and enhance the customer experience.

Through carefully selected keynote addresses, structured networking activities, intimate boardroom style discussions and one-to-one meetings with leading solution providers, attend the Executive Customer Contact Exchange and find out how to:

Design and deliver the right multi-channel contact strategy that meets your customers' needs
Streamline, consolidate and integrate operating processes without impacting your customers' experience
Ensure your outsourcer delivers the service your customers expect and the one your brand promises
Maximise performance and profit from your people by empowering your workforce to drive change from the bottom-up
Propel customer satisfaction scores to new heights by creating a customer obsessed culture
Extract maximum value from the latest contact centre solutions including social media, mobile CRM, cloud computing, Web 3.0 and unified communications

About Customer Management IQ

Customer Management IQ is an online community for call center and customer service professionals to network and build relationships. We provide a forum for sharing ideas, best practices and solutions with an emphasis on peer to peer communication within the call center and customer service communities. Become a member of Customer Management IQ today and keep up to date with the most up to date information, conferences and events in the call center and customer service industries.