During July and August, we experienced significant problems with anti-social behaviour from neighbours in our street.We attended PACT meetings and PCSO Richard Scott took charge of the situation. He provided regular weekly updates and maintained contact with us, providing support and reassurance. Our situation was finally resolved when the neighbours moved out of our street. Sincwe that date, Richard has still been in contact with us and more recently, has been very helpful and supportive with another situation that has arisen. We appreciate Richards hard work and support.

Me and my son wish to nominate PCSO David Gibson. We want to do this because he is very supportive with all the trouble we have and comes round on a regular basis to keep us up to date with all the developments that he has made.

Sergeant McGregor responded to an urgent call for help from Mr Cook, a County Court Bailiff working out of Durham County Court. Sgt McGregor attended a property in Sacriston on 13th September 2012 together with other officers, to assist with an eviction. Their rapid response and assistance with the situation prevented the matter escalating which would have placed the Bailiff in danger.

PC Graham responded to an urgent call for help from Mr Cook, a County Court Bailiff working out of Durham County Court. PC Graham, together with another officer, attended a property in Chester le Street, to assist with an eviction. Their rapid response and assistance prevented the matter escalating which would have placed the Bailiff in danger.

PC Brown responded to an urgent call for help from Mr Cook, a County Court Bailiff working out of Durham County Court. He attended a dwelling house with another officer to assist with an eviction. Their rapid response and assistance prevented the matter escalating which would have placed the Bailiff in danger.

Following an RTA we were involved in on Friday night Danny Fisher attended and was very kind, patient and understanding. However we feel that he showed exceptional service with regards to our 9 year old son who has autism. He quickly recognised the situation and communicated with him on a level he could understand, taking time to talk to him about being a police officer and answer all of his (very many) questions- even the bizarre ones. Despite losing his weekend break Olly was excited about his experience after Danny turned it into a more positive situation for him. All the while Danny continued to do his job liasing with your departments and our insurers. A very big thanks Danny!!!

I would like to nominate PCSO 7242 Michael Craine for a WOW award in recognition of his recent unstinting efforts and highly professional conduct in resolving serious issues brought about by a highly unstable, aggressive, intimidating and noisy neighbour. PCSO 7242 Micheal Craine, through constant and diligent attention to the matter and communication with the Landlord managed, after some months, to have evicted. Throughout the course of many disturbing events suffered by neighbors on both sides o PCSO 7242 Micheal Craine made himself and all possible resources available to us at all times, including daily drive-byes of Police vehicles, as well as making sure that following shifts at the Police Station were fully appraised of any possible quick reaction situations as they arose. This along with PCSO 7242 Micheal Craines constant telephone contact with myself and the other neighbours in which he reassured us of our protection and addressing any concerns in a polite, understanding and kind manner was both exceptionally professional and highly appreciated all round. In conclusion, PCSO Craine showed a highly efficient and professional aptitude for his position within the Police Force with a real concern for the welfare of all those concerned and we are all highly appreciative of PCSO Craines abilities and efforts which we feel are extremely worthy of recognition . And so we ask that PCSO 7242 Micheal Craine is awarded a WOW award in appreciation.

We are visiting from Dallas, Texas and had thought that Edmundbyers was a street in Consett. We searched the town and ended up at the library in search of help. As three charming librarians were trying to draw us a map, Officers Rogers and Egan came in and with a broad and welcoming smile said that they had come to take us to our destination. Apparently someone had alerted them that there were two clueless tourists wandering about town and so they came to find us. They pulled out ahead of us and so with police escort we were taken across the moors to the Punch Bowl Inn where we were to stay. This story has already gone halfway around the world with family in Cape Town, South Africa, Atlanta, Georgia and Dallas, Texas all saying WOW that really is service for you. We had been told to expect friendly people when we came up north in search of family roots. Officers Rogers and Egan exemplified that to perfection. Their broad smiles, warm and welcoming attitude, and their willingness to go the extra mile for us surely makes them prime candidates for a WOW award. We are deeply grateful to them for rescuing us.

Nomination submitted on behalf of Mrs Lee.I recently parked in a street (which was not a private road and had no yellow lines) and and went shopping. When I returned, I was confronted by an angry and threatening householder who was furious that I had parked in front of her home. very fearful, I contacted the Police who dealt with the incident with kindness, understanding and in a reassuring manner. I felt her attitude was was very professional and sympathetic. She was able to diffuse the situation and really listened. She made me feel that this was not a trivial matter and would be taken seriously.

Nomination submitted on behalf of Mr Armstrong.I was recently rushing to an appointment and left my keys in the lock of the boot. Fortunately for me, PCSO Carole Hutton saw them and left a note on my windscreen advising that the keys could be collected from my local police station.