I was a victim of a sustained hate campaign, suffering verbal abuse, windows broken at my home and physical assaults. Neil became involved and he arranged for alarms to be fitted at my home. He assisted in helping me to find alternative accommodation with the council. Even though I have moved to a new location, Neil has stayed in touch and continues to be very supportive. He even helped me to make introductions to new people in the area.

Nomination submitted on behalf of Mrs CavanaghOn 14th September, 2012, Sgt Ian Scott and PC Louise Burgess visited my house which subsequently led to my husband being admitted to hospital. I would just like to thank the officers for their support and calm helpful manner at such a difficult time. This will will always be remembered with gratitude by myself and my family. thank you so much.

Nomination submitted on behalf of Mr & Mrs Archbold.On 28th September, 2012, our car caught fire near a school. PC Paul Bruce and PC Christopher Jackson managed to push the car away from the school thus preventing any harm being caused to passers-by and pupils. They then went that one step further by not only transporting us home safely but also carrying large items of equipment that we had recently bought, into our house. We would just like to say a big thank you by nominating them for a WOW award.

Yesterday, one of the County Court Bailiffs attended a property in Sacriston to carry out an eviction. There were several occupants, all heavily intoxicated and the Bailiff became fearful for his own safety. The Police were called and PCs Hall, McVay and Cooper attended promptly and the matter did not escalate thanks to the Police. Our Bailiffs face many difficult situations during their work and Police assistance is not often requested, but it is reassuring to know that Durham Constabulary never fail to respond and it is greatly appreciated by the Bailiffs.

I would like to nominate Sgt Dave Kirton, PC Julian Brown and PSCO Steve Dolby for a WOW award for their commitment and determination to improve the way in which people with mental health problems in Darlington are helped to receive the best care possible. By being willing to work collaboratively with staff from the local Mental Health Trust (TEWV) they have been able to identify ways to reduce unnecessary police work at West Park Hospital. They have achieved this with an amazing 75% reduction in calls freeing up resources and time whilst improving the quality of the interactions they have with our service users by adopting an inclusive, person centred model of integrated working with our crisis, community and in patient teams. Their positivity, openness and willingness to consider new ways of working is a credit to the communities they serve. We look forward to a long and fruitful working relationship

I’d just like to say how very impressed I was by the visit we received from PC Walton last Wednesday (10th October) and the way he dealt with an incident we reported. Some youths had pulled down the fence in our back garden during the night, and although the incident had been very upsetting for us, I was reluctant to report it as I thought this would be a very inconsequential matter for the police and didn’t expect anyone to give us the time of day. But I couldn’t have been more wrong. PC Walton made an appointment and came and visited us in person, examined the damage caused, and seemed genuinely concerned about it. He sympathised with our feelings, and spent time gathering as much information as possible about the incident. He explained what would happen clearly, and organised for the local beat team to make some house-to-house enquiries to see if the culprits could be identified. Our kids were also excited and impressed to have a police officer in the house, and again he took the time to engage with them and left them with a very positive impression of the police. I was left feeling quite stunned with the time and attention we were given, and for the genuine concern and respect that PC Walton demonstrated toward us, and the level of service we received which exceeded all expectations. I feel PC Walton is truly a credit to the force, and will certainly be letting others know about the excellent service we received from Durham Police.

Tony and Debbie approached Berghaus for a donation. Their powers of persuasion must have been exceptional as they received over 100 items of outdoor kit in response. They were determined to see the clothing make a real difference to homeless and vulnerable individuals and families in the area so in June they asked Foundation to help distribute the items. Our customers benefited from some fantastic new weatherproof kit thanks to Tony and Debbies vision and tenacity. We really feel they deserve recognition for their community spirit.

The police officer named was extremely pleasant and polite. He attended a car accident, in which he was efficient and helpful. I would like to nominate PC Charlton for a WOW Award as I think that he was excellent in the situation and brought myself and my pregnant wife home safely. He remained extremely professional through out the situation. MANY THANKS.

We had been experiencing youth nuisance problems at our home along with other residents, from the end of August and through September 2012. We reported the incidents to 101 on 30 September and 1 October. Amys very kind and caring approach, particularly towards my wife who had been most upset by the incidents, which included foul abuse to her, gave us the reassurance that something could be done to deal with the culprits. She visited us two or three times with updates and reassured us that action was being taken. On Tuesday 2 October Amy called and advised us that follow up had identified two main culprits who had confessed and that she had been given the names of the other youths who were involved. Since then we have had no further incidents. We are most grateful to Amy for her efforts on our behalf.

I lost my purse which was handed in and PCSO Hilton went out of his way to find a way of letting me know that my purse had been handed in. When I went to collect it he was a very nice person and think he definitely derserves a wow award. People are quick to judge when they have done something wrong but PCSO Hilton got it right and went out of his way