I want to say that I am extremely grateful and touched with the information Sarah sent to me. I never expected an amazing gesture like this and I also did not expect this, not because I doubted you but because such situation do not come in our country and this is not that employees are different but because you like people are better and kind.I want to tell you that not only i can not stop talk to everyone I know about how you took the time to answer my emails and send all the information you sent me very useful, also I think is an exemplary attitude and which I believe you should be very proud of you and everone in this department and should also Cadbury. Thank you again very much, I hope that what I say to you , reflect ,y gratitude and happiness. I hope someday you can return the favor and kindness. Inaki Tudury

Thank you to Helen for your letter in reply to my recent email. It is lovely to see you continue to treating your customers well after a complaint. I will make sure to let others know what a good customer service you have. We will continue to be loyal Cadbury customers now. Many thanks Carole Breen

Izzy Thank you for your goodwill and I shall buy some Cadburys chocolate and send goodwill messages to team GB, thanks to you.Mr Fitzgerald

Hi, I phoned your helpline the other day and the apparent change in formulation. I wanted to ssay thank you for the excellent customer service and the call. A great example of how customer care/help lines should be delivered to the customer - knowledgable, thanks. Eric

Just want to say to Izzy, thank you for the excellent customer service and the way she handled my call to the customer care team the other day. Many thanks Eric

Would like to thank Jennie for my recent letter and token in response to my telephone call. I would like to thank Cadbury for their attention in this matter. Thank youf or your concern over my recent complaint.

Hi, I just want to thank Kerrie in Consumer Relations for the information pack she sent to me with fact sheets on Cadbury. My class really appreciate you sending these to us, they have been a great use to our class. Thank you very much again.

I sent an email regarding some Autrailian products that id love to be sold inthe UK, and she replies almost instantly, Although it was not the answer i was looking for, it was still very polite and also explained the reasons why these would not be sold. many thanks again for your email

I am just writing to say a massive THANK YOU for your donation. I was totally overwhelmed by the generosity of so many companies as without all these kind donations the event simply wouldnt have been a success! I canno say THANK YOU enough. Abbie

I would like to thank Sarah for the vouchers and most generous apologetic words in her letter. I am inspired by your companies proffesional attitude and most unique approach to halping your customers and making our feelings count. Furthermore I feel your actions when a product of cadbuys has somewhat disappointed one, really do redeem your well known successful name and reputation.