Dear Mrs StansbieJust to let you know I am in receipt of your letter dated 21/1/11 and I was pleasantly surprised to find you had enclosed a cheque for our inconvenience. I would like to thank you and as our family loves chocolate (we have even been to visit Cadbury World) it has not put us off purchasing Cadbury products.Yours sincerelyMrs Crawford

Dearest AudreyI arrived home from work to find the poster you said would kindly send bless you, your a gem. If you could still try to get hold of one of the bigger ones to put in the room of his party I would be so grateful. He will love the one you have sent already though.Audrey I would like you to please forward this response to your manager if you wouldnt mind, I would like to pay you a compliment on your lovely lovely telephone manner, the way in which you have sought to get what I wanted and your kind letter. Your an assett to any team and a good frontliner on the telephone. I also work with the public (social services) and I appreciate how people can be somethimes. I think you are a star! Thank you so very much for your kindness and support.Regards Tina

Deatr SarahThank you for your letter dated 8th April enclosing both a voucher and a Bassett doll.I believe we have resolved our differences, it only remains that my great granddaughter realises the gift is not made from large segments of liquorice allsorts, but Sharon is at a sensible age, although she does have a healthy appetite for liquorice. Mostly buttons with hundreds and thousands, it has to be the colour.Best regardsMr Pearson

Dear SarahThank you for your letter of 5th Feb, re my complaint of excessively hard nuts in Fruit & Nut. I conclude you agree I have had a justified complaint, first in years. Hows that! I am pleased with prompt and efficient manner you dealt wtih this. I am 91 years of age and a Sales Director of 30 years. I know it is important for Cadbury and others to have feedback from consumers and thank you for the voucher enclosed.Yours faithfully William Edgar

Dear Helen & SarahRed Heart DayI am delighted to be able to tell you that we raised £620 towards the Heart Scanner Appeal for Cannock Hospital at our lunch dance last Friday.The Cadbury Bear was a real attraction in the raffle which made £138 and I used the voucher to purchase Creme eggs to put in various jackets which were then sold.I have enclosed photos of our efforts and samples for you to see in appreciation of your help!Thank you so much Annette Newton

Dear CarolThank you so much for the chocolate recipe cookbook. I was thrilled to get ehe book & delighted with the wonderful response to my online query.Your customer relations department deserves a medal.I have made the scrumtious slice today and shall be taking it for our grandchildren to try. If they like it as much as our two sons did, I shall be thrilled.Thank you very much. I shall look forward to trying some of the other recipes.Best wishes from a very grateful customer.Greta Chippendale

Dear SirsI would like to nominate Kerrie Humm of the Consumer Relations Department for the scheme called the WOW! awards. She has very kindly dealt with a recent problem I had over one of your receipes.Yours sincerely

I nomanate all the factory workers on all floors for making all the chocoholicks happy. caburys chocolate is the best so creamy it is the best chocolate in the world. all who work at the factory work so hard to there best of abilatys thankyou so much caburys and a big thankyou to all who make it possible theres not just one its everyone. my grandaughter is 34 weeks pregnent and has eaten caburys before and while she is pregnent to thankyou

Christine Baldwin

Dear Issy, Just a short note to say thank you very much for the £7 voucher against our damaged eggs. I do hope your investigations will help resolve the problem for the years to come.