Fantastic customer service, she is willing to bend over backwards to help anybody. Quick responses to emails and general kindness towards customers.

he like chocolate

Having written about a concern with contents of Allsorts, I was very pleased with response and even more so with voucher, totally unexpected. Thank You Cadburys!!

We are a British familiy living in Italy. Our 5 year old daughter has Coeliacs disease so every year we order one of your gluten free advent calendars - advent calendars are unavailable in Italy. Isabella starts getting excited in November as she believes Father Christmas drops the calendar off on his way to the North Pole. This year, despite making our order (through Amazon) in early Nov, the calendar didnt arrive. Adam Lewis went out of his way to ensure a new one was sent off plus some extra chocolates and, to our delight, it arrived today, Nov 29th. Adam has no idea what this means to us and to a child who has to watch everything she eats whilst her friends chomp away at whatever they want. Thank you Cadbury for making our lives as parents of a child with coeliacs disease easier and thank you Adam for letting a little girl live the magic of Christmas!

I contacted Cadbury a few weeks ago and asked whether they would consider sending my friend, who is recovering from a brain tumour and has had a very bad couple of years, some Crispellos (as she actually has a very similar name), as a nice surprise to cheer her up, and hopefully give her a better start to 2013.I soon received a reply from Jan and, after a few emails back and forth, and to my great delight, she agreed to contact my friend directly and send her some Cadbury products.My friend received her wonderful surprise in the post yesterday (10/11/12) and was tickled pink that she was the recipient of such kind thoughts and generosity.Jan was very pleasant and willing to help and her time and effort were very much appreciated in making this happen for my friend.

I want to nominate Robb and the the Innovation Team including Catherine, Kevin, Gemma, Phil, Jared. Elka, Francois and Saxon for providing a fantastic day for the Children of the Burn Centre at Birmingham Childrens Hospital at Cadburys World. All of the children and their families were given a day to remember which is so important when they have been through so much in their burns treatment. The day helped them all with their confidence and self esteem and they had a lot of fun too. Everyone in the Team went out of their way to make a special day for the children which they will remember for a long time. The Team are certainly WOW and the day was Wow too. This day happened on Wednesday the 7th of November 2012.

Just wanted to say thanks to your Customer Service Department for the really excellent and speedy response to my complaint last month. Great service - well done - keep doing it! It makes a massive difference when a really big company shows an interest in what customers have to say and its actually not all that common.Love the Turkish Delight chocolate by the way - its fab!Best wishesSue

JennieA thank you for the reply letter and cheque I received. I was not writing for such just to ask for more details off production issue. I cant thank you enough though.Cadbury is such a great company and has long-standing quality commitment of which is obvious from your response to me.Kind regards and thank you.Victoria

To Jennie ONeill, I would like to say thank you for sending my little boy a Cadbury Cow. He was delighted to get a parcel in the post, he is still sad about monkey but his new cow teddy is now his favourite toy! He is tucked up in bed at the minute. He told everyone that the chocolate factory sent him the cow. Thank you so much for taking the time to make his day. We will continue to eat Cadburys all the way. Thank you again Louise

it is very nice company.